Refund Policy

Last updated: 3 October 2026
At NJFREESHOP, we sell physical products from independent Nigerian sellers. Please read this Refund Policy carefully before placing an order.
Returns and Refunds
Because NJFREESHOP is a marketplace, products are supplied by individual sellers. Customers may request a return or refund where the order qualifies under this policy.
A return or refund may be considered if:
You received a product that is damaged or defective.
You received a product that is different from what you ordered.
You received the wrong item, size, colour, or variation.
Your order is missing an item that was included in your order.
The product does not reasonably match its description or listing.
You received an item that cannot be used because of a confirmed manufacturing defect.
When a Refund May Not Be Issued
A refund may not be approved if:
You simply change your mind after receiving the product.
The product has been used, damaged, altered, or misused by the customer.
The product was damaged after delivery because of improper handling.
The product matches the description and order but you no longer want it.
The customer provides insufficient evidence of the problem.
The return request is made outside the applicable return period.
Reporting a Problem With Your Order
If you receive a damaged, defective, incorrect, or incomplete order, please contact NJFREESHOP as soon as possible.
You may be asked to provide:
Your name and email address.
Your order number.
A description of the problem.
Photos or videos showing the condition of the product.
Other information reasonably required to review the claim.
Return Process
If a return is approved, NJFREESHOP or the relevant seller will provide instructions on how and where to return the product.
Customers should not send products back to a seller without receiving return instructions first.
Returned products may be inspected before a refund or replacement is approved.
Refund Processing
If your refund is approved, the refund will normally be processed through the original payment method where possible.
The time it takes for the refund to appear in your account may depend on the payment provider or financial institution.
Seller Responsibility
Sellers on NJFREESHOP are responsible for ensuring that their products are accurately described and that orders are properly fulfilled.
Where a seller is responsible for an incorrect, damaged, defective, or incomplete product, the seller may be required to provide a replacement, refund, or other appropriate resolution in accordance with this policy.
Contact Us
For questions about returns or refunds, please contact NJFREESHOP through the contact details provided on our website.
We will review refund requests and respond as soon as reasonably possible.
NJFREESHOP — Your Marketplace for Physical Products.